How to Submit a Support Ticket Using the Client Portal

Step-by-Step Instructions

🔐 1. Log In to the Client Portal

• Visit https://portal.tempello.ai/tickets-view or click “Submit a Support Ticket” from the main navigation of our Technical Documentation.

• Enter your email address and password.

  Note: If you don’t have login credentials, click “Sign Up” or check your inbox for an invitation email from Tempello.

📝 2. Navigate to “My Tickets”

• Once logged in, you’ll land on your personal dashboard.

• Click on the “My Tickets” tab at the top of the page to view and manage your existing tickets.

➕ 3. Click “Create Ticket”

• In the upper right-hand corner, click “File a Support Ticket”.

• Fill out the required fields:

  • Subject – Brief summary of your issue.

  • Category – Select the type of issue (e.g., Billing, Technical, Feature Request).

  • Description – Provide as much detail as possible. Screenshots and links are encouraged.

  • Priority – Choose the appropriate urgency level.

📎 4. Attach Files (Optional)

• If relevant, you can drag and drop files or click “Attach file” to upload screenshots, logs, or documents that help explain your issue.

📤 5. Submit the Ticket

• Once complete, click “Submit”.

• You’ll receive an email confirmation with your ticket number and a link to view its status at any time.

What Happens Next?

• A member of our support team will review your ticket and respond within the defined SLA (usually within 1 business day).

• You can log in to the Client Portal at any time to check for updates or reply to messages from our team.

Need Help Logging In?

If you’re having trouble accessing your Client Portal account, please email support@tempello.ai and we’ll help you get set up.